Privacy Policy

1. Introduction

BrightWhisper Edu ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brightwhisper-edu.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Emergency contact information
• Dietary restrictions and accessibility needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our travel services
• Communication: To respond to your inquiries and provide customer support
• Trip Planning: To customize and plan your travel experiences
• Marketing: To send you newsletters, promotional materials, and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To ensure the safety of our travelers and protect against fraud
• Website Improvement: To analyze usage patterns and improve our website and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Accommodation and activity providers
• Transportation companies
• Travel insurance providers
• Marketing and communication platforms
• Website hosting and analytics services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government requests or investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and employee training on data protection
• Regular security audits and vulnerability assessments
• Secure disposal of personal information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

6.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your contact preferences

6.3 Deletion

• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for data processing

6.4 Marketing Communications

• Unsubscribe from marketing emails using the unsubscribe link
• Opt out of promotional communications
• Update your communication preferences

To exercise any of these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature of the information and why it was collected
• Legal and regulatory requirements
• Ongoing business relationship
• Dispute resolution and legal claims

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Compliance with Australian Privacy Laws

As an Australian company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Transparent collection and handling of personal information
• Providing individuals with access to their personal information
• Ensuring the quality and security of personal information
• Providing mechanisms for complaints and resolution

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.